Privacy Policy — 111bet app

1. Information We Collect

When you register and use the 111bet app platform, we collect certain personal data in order to provide you with a safe, verified, and fully functional betting and gaming experience. The categories of information we collect are as follows:

1.1 Registration & Identity Data

When you create a 111bet app account, we collect information you provide directly, including:

• Full legal name as it appears on your government-issued identification
• Date of birth (for mandatory 18+ age verification )
• Email address and mobile phone number
• Residential address (city, district, and country)
• Username and encrypted password

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer obligations and to protect all players from fraud, 111bet app may request the following documents from account holders:

• A copy of a valid government-issued photo ID such as a National Identity Card (NID), passport, or driving licence
• A recent utility bill, bank statement, or official correspondence confirming your registered address (dated within 90 days)
• Proof of ownership of the payment method used for deposits, such as a bKash, Nagad, Rocket, or bank account confirmation

1.3 Financial & Transaction Data

We record details of all financial transactions on your 111bet app account, including deposit amounts, withdrawal requests, bonus credits, and wager histories. Payment method identifiers such as your bKash or Nagad mobile number or the last four digits of a bank card are stored for transaction matching and fraud prevention. Full card numbers and full mobile wallet PINs are never stored on our servers.

1.4 Technical & Device Data

When you access 111bet app, our systems automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, session timestamps, and pages visited within the platform. This data is used for security monitoring, fraud detection, and platform performance optimisation.

1.5 Behavioural & Gaming Data

We record your activity on the 111bet app platform including game sessions played, sports markets wagered on, bet amounts, results, and session duration. This data is used to provide personalised promotions, to power our responsible gaming monitoring tools, and to improve the overall platform experience for players across Dhaka, Chittagong, Sylhet, Khulna, and other regions of Bangladesh.

2. How We Use Your Data

111bet app uses the personal data we collect for the following specific and clearly defined purposes:

111bet app does not use your personal data for automated decision-making that produces significant legal effects without human review. Our responsible gaming monitoring system may generate automated alerts, but all account interventions are reviewed by a human member of the platform team before any action is taken on your account.

3. Data Sharing & Disclosure

111bet app does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with third parties only in the following limited and controlled circumstances:

3.1 Service Providers

We work with a small number of carefully selected third-party service providers who assist in the operation of the 111bet app platform. These include payment processors such as bKash, Nagad, Rocket, Upay, and banking partners including Dutch-Bangla Bank, BRAC Bank, and City Bank; identity verification and KYC technology providers; game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi; and cloud hosting and cybersecurity partners. All service providers are bound by strict data processing agreements that prohibit them from using your data for any purpose other than providing the contracted service to 111bet app.

3.2 Legal & Regulatory Disclosure

111bet app may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 111bet app, its players, or the public. We will notify affected players of any such disclosure where we are legally permitted to do so.

3.3 Anti-Fraud & Anti-Money-Laundering Networks

Where required by our anti-money-laundering and fraud prevention obligations, 111bet app may share specific account and transaction data with licensed fraud prevention agencies or inter-operator alert networks. Such sharing is strictly limited to what is necessary for the specific compliance purpose and is always conducted under appropriate legal safeguards.

3.4 Business Transfers

In the event that 111bet app undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to the way your data is handled before the transfer takes effect.

4. Cookies & Tracking Technologies

The 111bet app platform uses cookies and similar tracking technologies to operate correctly, to secure your session, and to understand how players interact with the platform. The following categories of cookies are used:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They manage your login session, remember your account preferences, and protect against cross-site request forgery attacks. Without these cookies, core platform features — including 111bet app login, account management, and game sessions — would not work. These cookies cannot be disabled.

4.2 Performance & Analytics Cookies

We use first-party analytics tools to understand aggregate platform usage patterns, page load performance, and feature adoption rates. This data is anonymised and used solely to improve the 111bet app platform experience. No individual player is identified in analytics reports.

4.3 Functionality Cookies

Functionality cookies remember your preferences such as preferred language, display settings, and which promotions you have already viewed or dismissed. These cookies make your experience on 111bet app smoother and more personalised without requiring you to reset your preferences on each visit.

4.4 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 111bet app platform, particularly features that depend on session state or personalisation. Detailed instructions for managing cookies in popular browsers are available in each browser's help documentation.

5. Data Security Measures

111bet app implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Transport Layer Security (TLS/SSL): All data in transit between your browser or app and the 111bet app servers is encrypted using 256-bit TLS encryption. The padlock icon in your browser's address bar confirms this protection is active during your session.
• Encrypted Data Storage: Sensitive personal data — including KYC document copies, date of birth records, and financial transaction logs — is stored in encrypted form on access-controlled servers. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within 111bet app's internal systems is restricted on a strict need-to-know basis. All internal access is authenticated, logged, and regularly audited.
• Password Security: Account passwords are stored using one-way cryptographic hashing with salting. 111bet app staff cannot view your password in plain text under any circumstances.
• Fraud Monitoring: Our automated security systems monitor account activity continuously for anomalous patterns that may indicate account compromise, identity fraud, or money-laundering activity. Suspicious activity triggers an immediate internal review.
• Two-Factor Authentication: Players are encouraged to enable 2FA on their 111bet app account. 2FA adds a second layer of verification at login and for sensitive account changes, significantly reducing the risk of unauthorised access.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 111bet app will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

6. Data Retention Policy

111bet app retains your personal data for as long as your account is active and for a defined period thereafter, in line with our legal, compliance, and legitimate business obligations. The following retention periods apply:

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised. Anonymised aggregate data (containing no personally identifiable information) may be retained indefinitely for statistical and platform improvement purposes.

7. Your Privacy Rights

As a 111bet app player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and the specific request. We will respond within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of the personal data that 111bet app holds about you. We will provide this in a commonly used, machine-readable format. We may ask you to verify your identity before fulfilling an access request to prevent unauthorised disclosure.

7.2 Right to Rectification

If any personal data held about you by 111bet app is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly from your account settings page. For changes to core identity data, please contact support to initiate a formal rectification request.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other lawful basis applies, or where you have objected to processing and there are no overriding legitimate grounds. Please note that 111bet app may be required to retain certain data for legal and compliance reasons even after a deletion request, as outlined in Section 6. In such cases, we will explain what data must be retained and why.

7.4 Right to Restrict Processing

You have the right to request that 111bet app restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or while you contest the lawfulness of processing. During a restriction, we will continue to store your data but will not process it further without your consent or for legal purposes.

7.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another controller. Contact support at [email protected] to request a data export.

7.6 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of all marketing communications from 111bet app, update your notification preferences in your account settings or contact our support team. Your objection will be processed within 5 business days.

8. Contact & Policy Updates

8.1 Contacting 111bet app About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 111bet app handles your personal data, please contact our dedicated support team at [email protected]. Our support team operates on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week. We will acknowledge all privacy-related enquiries within 2 business days and provide a full response within 30 calendar days.

8.2 Updates to This Privacy Policy

111bet app reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players via a notice on the platform or by email to the address registered on your account, at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the 111bet app platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account and cease using the platform before the effective date. For account closure instructions, please refer to the Terms & Conditions or contact support.

8.3 Children's Privacy

The 111bet app platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately close the associated account, delete the data, and take appropriate steps to prevent recurrence. If you believe a minor may have registered or used a 111bet app account, please contact us immediately at [email protected].