Responsible Gaming at 111bet app

1. Our Commitment to Player Safety

At 111bet app, responsible gaming is not a checkbox — it is a core part of how we operate. We recognise that while the vast majority of our players enjoy betting and casino games purely as leisure, a small number of individuals may develop patterns that cause harm to themselves or those around them. Our responsibility is to make sure those players are supported and protected.

Our responsible gaming framework is built on three principles: prevention, which means giving every player the tools to control their spending and time before a problem develops; detection, which means our team monitors account activity for behavioural signals that may indicate distress; and support, which means connecting at-risk players to real help, both within the 111bet app platform and through external professional resources available in Bangladesh.

We ask every player on 111bet app to approach gambling with the same mindset: treat it as entertainment with a defined budget, never chase losses, and never gamble with money that is needed for essential expenses such as rent, food, or family obligations. If gambling stops feeling like entertainment and starts feeling like a necessity, that is the moment to reach out for help.

2. 18+ Age Restriction Policy

Access to the 111bet app platform is strictly limited to adults aged 18 years and above. This is a firm policy with no exceptions. Gambling by individuals under the age of 18 is prohibited, and 111bet app takes every reasonable step to prevent minors from accessing the platform.

2.1 Age Verification at Registration

Every player must confirm they are 18 or older at the point of registration. 111bet app reserves the right to request documentary proof of age at any time. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a driving licence. If a player cannot provide satisfactory proof that they are 18 or older, their account will be suspended and any funds in the account will be held pending resolution.

2.2 Consequences of Underage Play

If 111bet app determines that a player is under the age of 18, or that an adult has allowed a minor to access their account, the following actions will be taken without exception:

• The account will be permanently closed immediately
• All funds associated with the account will be withheld
• All bets placed will be voided and stakes may not be returned
• The matter may be referred to the appropriate authorities
• The adult account holder (if applicable) will also be subject to account suspension

3. Responsible Gaming Tools

111bet app provides a comprehensive suite of responsible gaming tools that every player can access directly from their account settings. All tools are free to use and take effect without delay (with the exception of limit increases, which require a mandatory waiting period to prevent impulsive decisions).

3.1 How to Activate These Tools

To set any of the above limits or activate a time-out, follow these steps after logging into your 111bet app account:

1. Log into your account via the 111bet app Login page.
2. Navigate to your Account Settings from the top-right profile menu.
3. Select the "Responsible Gaming" section within your account settings.
4. Choose the tool you wish to activate (Deposit Limit, Loss Limit, Session Limit, or Time-Out).
5. Enter your preferred limit values or time-out duration and confirm.
6. The tool activates immediately. You will receive a confirmation notification to your registered email address.

If you experience any difficulty setting up responsible gaming tools on your account, contact our support team at [email protected] and an agent will assist you directly — at no cost and with full confidentiality.

4. Self-Exclusion Programme

Self-exclusion is our most powerful responsible gaming tool, designed for players who feel they need a significant break from gambling or who believe their gambling has become a problem. Once a self-exclusion is in place, 111bet app will take active steps to prevent you from accessing the platform for the full duration of the exclusion period.

4.1 Self-Exclusion Periods

Players can self-exclude from the 111bet app platform for the following durations:

• 6 months — A structured medium-term break
• 1 year — A longer commitment to stepping away
• 5 years — An extended exclusion for serious concerns
• Permanent / Indefinite — For players who wish to close their account for good with no option to return

4.2 What Happens During Self-Exclusion

When a self-exclusion is active on your 111bet app account, the following measures are applied without exception:

• Your account is immediately closed and login access is revoked
• All pending withdrawal requests are processed and paid out to your registered payment method (bKash, Nagad, Rocket, or bank account)
• Your contact details are added to our internal exclusion list to prevent re-registration
• All promotional and marketing communications from 111bet app are suspended
• Our system actively screens new registrations to prevent you from opening a new account under the same or similar details

4.3 Requesting Self-Exclusion

To initiate self-exclusion, contact our support team directly at [email protected]. Include your registered username, the desired exclusion period, and the subject line "Self-Exclusion Request". Your request will be processed within 24 hours. You do not need to provide a reason, and no persuasion or delay tactics will be used — if you ask to self-exclude, it will happen promptly.

4.4 Returning After Self-Exclusion

After the expiry of a time-limited self-exclusion (6 months, 1 year, or 5 years), your account will not be automatically reactivated. You must contact support to request reinstatement, and a mandatory 7-day reflection period will be observed before access is restored. Players who have opted for permanent self-exclusion will not be eligible for reinstatement under any circumstances.

5. Recognising Problem Gambling

Problem gambling can develop gradually and is often not immediately obvious to the person affected. Being able to identify the early warning signs — in yourself or in someone you care about — is an important first step toward getting help. The following patterns may indicate that gambling has moved beyond healthy entertainment:

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use the self-assessment tool below and then contact our support team or a professional help organisation. Recognising a problem early makes it significantly easier to address.

6. Self-Assessment Checklist

Use the following questions as a private self-assessment. Answer each question honestly — your answers are not recorded by 111bet app. The purpose is to help you reflect on your own gambling behaviour. If you answer "Yes" to three or more of these questions, we encourage you to take action — whether that is setting a limit, taking a time-out, self-excluding, or reaching out for professional support.

7. Protecting Minors

111bet app takes the protection of children and young people very seriously. Adults who share a household with minors have a responsibility to ensure that those minors cannot access online gambling sites. The following practical steps are recommended for all adult players with children at home:

7.1 Device and Account Security

• Never share your 111bet app username or password with anyone, including family members
• Enable screen lock or biometric authentication on your mobile device or computer
• Log out of your 111bet app account fully after each session rather than leaving yourself logged in
• Do not save your login credentials in a browser profile that is accessible to others in your household
• Use a strong, unique password for your 111bet app account that a minor could not easily guess

7.2 Parental Control Software

We recommend that households with children install parental control software on shared devices. A number of well-regarded tools are available that allow adults to filter internet content and block access to specific categories of websites, including online gambling platforms. These tools provide an additional layer of protection alongside the account security measures above.

7.3 Reporting Underage Access

If you believe a minor has accessed or attempted to access the 111bet app platform — including on your own account — please report this to us immediately at [email protected]. We will investigate promptly and take all necessary action to protect the minor involved. All reports are handled in strict confidence.

8. Getting Help & Support

If you believe your gambling has become a problem — or if a family member or friend has raised concerns about your gambling — please do not hesitate to reach out for help. Seeking help early is a sign of strength, not weakness. The following resources are available to players in Bangladesh and internationally.

8.1 111bet app Internal Support

Our dedicated player support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). If you want to discuss your gambling, set up a self-exclusion, or simply talk to someone about how you are feeling, you can contact us at any time:

• Email: [email protected] (plain text — not a clickable link)
• All responsible gaming enquiries are treated with complete confidentiality
• Agents trained in responsible gaming awareness handle all related contacts

8.2 Tips for Healthy Gambling

For players who enjoy gambling on 111bet app and want to keep it that way, the following guidelines help maintain a healthy, enjoyable relationship with betting and casino games:

• Set a budget before you play and stick to it regardless of results
• Treat losses as the cost of entertainment — never as money that needs to be recovered
• Take regular breaks using the session time tools built into your account
• Never gamble under the influence of alcohol or substances that impair judgement
• Balance gambling with other activities — hobbies, family time, socialising, and exercise
• Keep gambling in perspective — wins are never guaranteed, and the outcome of any game is always uncertain
• Talk openly with someone you trust if gambling starts to feel stressful or compulsive